Because of You I Go Above and Beyond

Providing patient-centered care goes beyond traditional measures at times, and Lt. Will Molton, Safety and Security officer at Mount Carmel West, knew how to find the missing piece to make a patient feel more at home. 

Lt. Molton noticed that a 20-year-old autistic patient had been spending much of his time working on puzzles while receiving treatment. Because the patient quickly went through the stash at Mount Carmel West, Lt. Molton couldn’t find anything that the patient hadn’t used yet.

After his shift ended, Lt. Molton visited a local convenience store and picked up some additional puzzles and books for the patient to play with while he waited.

This compassionate gesture made the patient feel more at home and at ease during a vulnerable time.

Thank you, Lt. Molton, for going above and beyond. Because of you, this man received our special kind of patient-centered care.