MyChart FAQ

MyChart offers you personalized and secure online access to your medical records. With MyChart, you can:

• Schedule appointments
• View your health record
• View test results
• Request prescription refills
• Access trusted health information resources
• Communicate with your care team
• Pay your bills online
• Confirm your appointment and electronically check-in to complete pre-visit paperwork online before your appointment
• Get care through e-visits and video visits
• Download the Trinity Health MyChart app to keep track of your health using your smart phone and/or tablet. Please note: some features are not available when accessing your account via the app.

MyChart is the patient portal associated with Epic. Epic is the preferred electronic health record used by healthcare organizations across the nation.

We want to continue to make the healthcare experience easier for you, our patients. Our new electronic health record, Epic, will allow patients to view their records and test results from any Mount Carmel facility at any time, plus do things like pay bills, all in one easy-to-use patient portal.

You can sign up for MyChart at any time by visiting our MyChart page. Trinity Health offers a self-service sign up for those who do not have an activation code. If the information entered matches the information we have in our system exactly as it appears, you will receive an email containing an access code. If it doesn’t match you can verify your information through a third-party vendor.

Follow these step-by-step instructions to sign up for MyChart.

If your MyChart account is with a different health care system, you will need to create a new account specific to our health system. MyChart is utilized by many health care providers and systems throughout the country. Fortunately, if you have an active patient portal account at another organization that uses MyChart, you will be able to link your accounts.

You can access all of your MyChart healthcare accounts from one place using a single username and password with MyChartCentral. MyChartCentral also provides you access to Lucy, a personal health record that gives you a permanent home to organize all your medical information. To link your accounts and get access to Lucy, please follow the instructions below.

1. Log into your MyChart account at mountcarmelhealth.com/mychart. 
2. Under Sharing in the menu on the left, click Link My Accounts. 
3. Follow on-screen instructions.

If you had a myHealth patient portal with our health system, some of your historical health information will be transferred over a period of time to your MyChart account and be visible to you. Your provider will have access to your entire record. New information from visits after October 9, 2021, including prescription refills, visit notes and lab results will be in your MyChart patient portal. You will still be able to access your historical medical information in read-only view through your old patient portal, but no new information will be added. To download your health information, please follow the instructions below.

1. Once you have logged into your myHealth patient portal, click on myHealth Record. 
2. From the menu that appears below that, select Download & Send. 
3. You’ll be taken to a page that will allow you to search specific dates of care or select specific Care Summaries to either download or send. Click the Download or the Send button next to each Care Summary to either download that record to your device or forward it to a provider.

If you had a myDoctor's Office patient portal with our health system, some of your historical health information will be transferred over a period of time to your MyChart account and be visible to you. Your provider will have access to your entire record. New information from visits after October 9, 2021, including prescription refills, visit notes and lab results will be in your MyChart patient portal. You will still be able to access your historical medical information in read-only view through your old patient portal, but no new information will be added. To download your health information, please follow the instructions below.

1. Once you have logged into your myDoctor’s Office patient portal, click on My Health in the menu on the left. 
2. Then click on either download or transmit your health data. We suggest download. 
3. Then fill out the prompts. You’ll be asked to Select the health information you want (including specific times, dates, and documents) and Choose what you’d like to do with your information (Download, Email or Send via Direct Address).

You must be 12 or older to use MyChart. Individuals 12 to 17 years of age must have parental or guardian consent or be an emancipated minor.

Yes, you may access some family members record, depending on your relationship. Proxy access allows a parent, guardian, or power of attorney to log in to their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form through your health care provider to request access to this convenient service.

No. MyChart is a free service offered to our patients.

You will need a computer or mobile device that can connect to the Internet and an up-to-date browser, such as Google Chrome, Internet Explorer, Safari or Firefox.

Trinity Health is the parent company of Mount Carmel. Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, 18 clinically integrated networks, 13 PACE centers and 100 continuing care locations. It employs 123,000 colleagues including 6,800 physicians and clinicians. Trinity Health is investing in people, technologies and facilities locally, and connecting top medical teams nationally to deliver the quality care you deserve.

MyChart provides an easy way to ask your doctor basic, non-urgent questions using secure electronic messaging. To message your provider please follow the steps below.

In MyChart:

• Go to Menu > Communications>Messages.
• Select “Send A Message”.
• Identify your type of message (Medical Question or Customer Service Question).
• Continue steps on-screen based on your message needs. Press "Send" when complete.

If you received a message that says you do not have any recipients available, please contact our 24/7 MyChart customer support at 844-805-4357.

MyChart provides you with a summary of your health information based on your doctor's entries in your patient portal. You can view your future and past appointments, test results, current health issues, medications you are taking, allergies, immunizations and medical history.

MyChart provides an easy way to ask your doctor basic, non-urgent questions using secure electronic messaging. This way you can receive an answer without repeated calls. Having a convenient summary of your health information, such as when you are due for preventive tests like a mammogram or prostate exam, helps you be a more active partner in maintaining and improving your health.

Yes. With MyChart Bill Pay, you’ll have access to make secure payments right through the MyChart application. You’ll receive a confirmation message in your MyChart message center. You do not have to have a MyChart account to pay your bill. You can pay as a guest from the MyChart page.

No, there is no charge to use our MyChart Bill Pay functionality.

If you received a myHealth statement with a date of service prior to October 9, 2021, please use the information below to make a payment.

Mount Carmel Health System (myHealth) 
To pay your bill by phone, please call 855-735-1614.

Pay Your myHealth Bill Online

For more information on your bill, visit our billing & insurance page.

If you received a myDoctor’s Office statement with a date of service prior to October 9, 2021, please use the information below to make a payment.

Mount Carmel Medical Group (myDoctor’s Office) 
To pay your bill by phone, please call 614-546-4400.

Pay Your myDoctor’s Office Bill Online

For more information on your bill, visit our billing & insurance page.

Your name and email address will be treated with the same care and privacy given your health records and will never be sold or provided to anyone else. MyChart complies fully with federal and state laws related to privacy.

If you have any questions about MyChart, contact our 24/7 MyChart customer support at 844-805-4357.