Patient Rights & Responsibilities

The Mission of Mount Carmel calls us to heal body, mind and spirit. With our Mission in mind, we are dedicated to meeting your healthcare needs with respect and compassion.

In both your care and treatment, you or your representative has the right to:

• Be treated with courtesy, respect, and consideration
• Have access to interpretive services as needed, free of charge
• Receive quality care without regard to your age, race, sex, religion, disability, sexual orientation, diagnosis, or ability to pay
• Have your privacy and safety maintained and be free of all forms of abuse and harassment
• Have all persons who have contact with you clearly identified by name and function
• Receive a timely response to requests for service
• Receive the information you need to allow you to make treatment decisions
• Be told about any research or education projects affecting your care or treatment
• Decide with your doctor or health care team your treatment plan, including the right to accept or refuse medical care as allowed by the law and to be told about the medical effects of a refusal. All treatment options will be discussed
• Be told about outcomes of care including unexpected outcomes
• Be believed if you say you have pain and have it managed in the best manner
• Be free from restraints of any form unless needed for safe care
• Receive spiritual care that respects your values and beliefs
• Take part in a review of any ethical issues that may arise in your care
• Make Advance Directives that may include a Living Will and a Healthcare Power of Attorney
• Abide by current Ohio DNR (Do not Resuscitate) Comfort Care Protocol
• Take part in planning for your care after discharge
• Have all information and records about your care kept confidential
• Receive a notice describing how your medical information may be used and disclosed
• Request to restrict how and when your private health information may be used
• Inspect, copy, and correct the information in your medical record within a reasonable time frame
• Receive, upon request, a copy of your itemized bill in a timely manner, an explanation of the bill, and help in filing insurance forms and making payment options
• Have access to the Hospital Care Assurance Program (HCAP) or the Mount Carmel Financial Assistance Program if needed
• Be informed at admission how to express a compliment, complaint, or grievance about your care

Getting better means that you and/or your representative will need to take part in your care. As a patient of Mount Carmel, you need to:

• Tell us about your past illnesses, hospitalizations, medications, and other health matters
• Provide a copy of your written Advance Directives (Living Will and/ or Healthcare Power of Attorney) if you have one
• Ask for pain relief when pain first begins
• Tell your doctor or nurse if your pain is not relieved
• Understand that we do our best to take care of your needs and the needs of other patients
• Ask questions when you do not understand what you have been told about your care and what you need to do
• Tell your doctors and other caregivers if you feel you may have problems following prescribed treatment
• Realize the impact your lifestyle may have on your health and accept the outcomes if you do not follow the care or treatment plan
• Follow the rules for patient care and conduct
• Respect the Mount Carmel staff and property
• Provide information needed for insurance claims and for working with the hospital to arrange payment options when needed